Our Clients

About Lost & Found

Kicking off the festival season in May, AMP’s Lost & Found festival spreads itself across the beautiful island of Malta, bringing its star studded lineup of DJs to clubs, boats, beaches and castle parties.

Requirements

Lost & Found wanted an end-to-end solution comprising ticketing, access control and cashless payment systems to make the lives of their fans as easy as possible, keep queues to a minimum and maximise the number of people served at bars and vendors over the course of the festival.

There was a requirement for physical and digital ticketing to be sold via a white-label box office, an access control mechanism into the festival and a cashless RFID payment system with accompanying data and analytics reporting.

Our Solutions

• Online white-label box office
• Digital and printed ticketing
• Access control
• 10,000 RFID wristbands
• 300 cashless devices
• On-site support
• Online refund portal
• Full data collection and post-event reporting

About Ibiza Rocks

The number one youth holiday operator on the island, Ibiza Rocks has hotels, a travel company, bars, diners, retail stores, a massive live music and club event programme across multiple venues.

Requirements

Ibiza Rocks needed help with three areas of their events business. They wanted to be able to sell seats at their VIP tables, improve the effectiveness and efficiency of their on-the-door ticket sales and wanted to speed up entry to their events.

Our Solutions

We mapped the hotel’s VIP tables, sun loungers and seats using our Reserved Seating solution and provided our Kiosk equipment as an electronic point of sale (EPOS) to each of Ibiza Rocks’ venues, allowing them to make quick on-the-day sales direct to the customer. Our Entry Genius app and scanners are now used by door staff at each venue to quickly and securely scan tickets.

About Carl Cox

Carl Cox has been a leading light in dance music since the very beginning, living through the acid house explosion to become one of the most in demand DJs on the planet.

Constantly jet setting across the globe, Carl plays gigs in all corners of the world, from as far afield as Israel, South Africa, Tasmania and Asia, whilst - up until 2016 - retained arguably the most important and influential residency in the history of electronic music, at Space Ibiza.

To this day he remains both an ambassador and focal point of electronic music.

Requirements

Carl Cox required that his site host a comprehensive event box office including all his events worldwide and could cope with receiving an exceptionally high volume of traffic.

The site needed to feature news sections, social media integration, photo galleries, merchandise shops, radio integration and be fully-manageable by his team.

Our Solutions

Designed and powered by Event Genius, the full site can be seen at http://www.carlcox.com/. In addition, we’ve continued to work with Carl Cox’s team on a number of other projects.

We were the lead ticketing agent for his Space Ibiza residency and implemented our box office modules the Facebook fan pages linked to the residency.

For his 2016 Ibiza season our pre-sale and registration pages helped Cox’s team sell more advance tickets than ever before.

About Parklife Festival

Run by the team behind Manchester clubbing institution The Warehouse Project, Parklife Festival takes place over a summer weekend at Heaton Park and in 2016 featured over 200 acts across eight stages.

Requirements

As a premium priced event, the promoters of Parklife Festival wanted to offer potential customers the smoothest possible online experience.

They required a way for customers to register their interest in purchasing a ticket, to buy a ticket from their own site and offer more flexible ticket purchasing options.

Our Solutions

We created a pre-sale and event registration page which allowed over 50,000 potential customers to register their interest in the event.

This provided the festival’s promoters with additional marketing information to help sell tickets via the branded office we incorporated into their website.

To further enhance ticket sales we activated our Payment Plan solution. This gave all customers the chance to spread the cost of purchasing their ticket into monthly payments - an option that was taken by over 5,000 customers.

About Harrogate Town AFC

Harrogate Town Football Club are a proud Yorkshire based club that give fans an authentic and passionate match day experience. At the excellent CNG stadium the Vanarama National League North club place family values at the heart of everything and provide exciting football in a safe environment.

Requirements

Harrogate Town were looking for a partner to help deliver a full ticketing and access control solution and service. They wanted to give fans the chance to buy Email and SMS tickets at any time of day via their own website.

They wanted to make reconciling walk-up and on-the-door sales easier with electronic point of sale solutions. To improve their marketing efforts, they wanted to collect customer data from their sales and provide discount codes to local businesses.

Our Solutions

• A dedicated account manager who is on call and helps build events on our systems, with reporting, analysing customer data and will find additional staff for high profile games.
• Two months of on-site support and training to help current staff get used to the new systems.
• We supplied enterprise level equipment to the club: including ticket scanners, iPad kiosks and Bluetooth printers, to be housed on site and used across the season - leading to quicker queues for pre-purchased tickets, speeding up entry on popular match days.
• A white-label box office for the club to sell tickets on their own website to allow fans to make purchases at times other than match days.
• The options for fans to choose printable email tickets and mobile SMS tickets at no cost to the club.
• Physical season tickets/cards via post.

About Organised Chaos Events

Sheffield’s biggest and most credible student events company. Each week they host a diverse range of events at the very best venues around the city.

Requirements

Organised Chaos Events in Sheffield asked us to implement the Ambassador App to help boost awareness and ticket sales as part of an expansion which nearly doubled the number of events in their calendar.

Our Solutions

In the first 12 months alone, the app attracted over 150 active reps that sold thousands of tickets which accounted for over 10% of all online sales in that period.

About Horizon Festival

Europe’s greatest ski and music event showcasing more than 120 international DJs across seven music packed days and nights.

Requirements

Due to the seven day multi-venue format of their high-octane ski and music festival, the organisers of Horizon Festival required a solution that would allow their customers to purchase not just tickets, but various packages such as ski-hire, lift passes and accommodation at their event.

Our Solutions

In our first year working with the organisers, we integrated a bespoke Event Genius Travel box office and accommodation portal as part of the Horizon Festival website.

About Wales Rally GB

The Wales Rally GB is a rally motor sport event and forms part of the World Rally Championship. Taking place over three days, the event is divided into many stages covering a vast area of the Welsh countryside.

Requirements

The organisers of Wales Rally GB required an end-to-end ticketing solution for their event.

They wanted a complete service that could be configured to offer online, telesales and on-the-door sales channels to customers, that included:

• A single event page to sell multiple ticket types.
• A choice of physical or e-tickets.
• Dispatching physical tickets.
• The ability for customers to pick up their tickets at the event.
• Fully branded physical and e-tickets featuring client and sponsor logos.
• Ensuring all customers received a copy of the supporting programme.
• An on-site ticket purchasing solution.
• An entry management solution that could work offline and across multiple entry points.
• Comprehensive reporting and monitoring.

Our Solutions

We created one event with five ticketing types for customers to choose from. Tickets were made available to buy via Ticket Arena, a fully branded box office hosted on the client’s website and over the phone via our customer services team.

Physical tickets and festival programmes were dispatched direct to customers or could be collected from a central location during the event.

To manage entry at the event, the Entry Genius scanning app was used alongside over 60 Event Genius scanning devices across four event stages and 20 car parks.

Training was provided to event staff and four members of the Event Genius client services team were on-site to manage the box offices and provide technical support.

About Mint Festival

An all encompassing dance festival curated by one of the country’s most revered nightclubs, in 2016 Mint Festival hosted a single all day event at the Tetley in Leeds city centre.

Requirements

Mint Festival asked us to provide them with a solution that would help improve the consumer experience and overall spending at their event.

Our Solutions

We implemented our cashless RFID solution. By allowing consumer to load credit that could be spent with vendors throughout the festival, we decreased wait times across the board and helped the organisers sell over 30,000 drinks worth of credit before the event had even begun.